Refund policy
RETURNS & REFUNDS
- Products once delivered are non-returnable/ non-replaceable/ non-exchangeable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered, and (b) if the return/ exchange policy listed with respect to the relevant product expressly and specifically permits the same – if so, the return/ exchange requests shall be processed in accordance with the terms of the relevant policy, including the specified timelines and conditions. You are requested to read the return policy of each product as available on the Redbasil Platform before raising any request for return/ exchange or refund.
- All refunds for permitted returns and permitted cancellations will be processed within 7 working days from the date of return/ cancellation approval of the product subject to satisfactory checks.
